![]() ![]() All claims must be made by contacting us through email for any lost, stolen or items damaged during shipping. Navidium is automatically added into the cart and you have the option to remove it if you wish. We offer Navidium Shipping insurance at checkout. Once your order has been shipped, you will receive an automated e-mail with your tracking number. Orders placed during promotional sales may experience slight delays. Orders typically ship within 1-2 business days, excluding weekends and holidays. If you would like to return your exchange order for store credit please email email us if you have any further questions, thank Information.If you want to return an exchange order for store credit, it must be within 30 days from your order date.We do not provide return labels for these items that are purchased with store credit received from returns or exchanges.To be eligible for an exchange, your item must be in new condition, all original tags still in place, unworn and unwashed.If the item is not in stock a refund will be processed, minus 9.00 for the return shipping label. We do not guarantee availability of exchange items.Please do not combine exchanges from separate orders, as labels are based on weight and our system will not recognize delivery.Exchanges labels are provided for free for your first exchange only.Exchanges accepted within 30 days from your order date.Excessive return rate as defined is 75% or more of your order(s) in a one year period.Customers with an excessive return rate will be blocked from purchasing or returning anymore products.Any violations of our return policy above can result in cancellations of future orders.Free returns to store credit only applies to your first order, and future returns purchased using that store credit will have return shipping fees deducted from the store credit balance.Any order placed with store credit and gift cards will be returned to the store credit and gift card used when placing the order. All gift cards and store credit are final sale.All refunds must be tendered to the original payment method used to place the returning order. Payment can not be changed for refunds. ![]()
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